JobID: 2004-HJ105

Our company has immediate openings for Home Customer Service Agents.

What is a Work from Home Customer Service Agent?
A Home Based Customer Service Agent is someone who works from their home office responding to customer inquires gathering, entering and confirming customer information, answering live customer questions via phone, resolving issues, providing customer care, engaging in live chat, responding to email, and handling sales calls with customers.

It’s not WHAT we do that makes our company different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of “recognizing possibilities”. In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.
Because more and more of the world’s largest and best known companies are asking us to help them provide world class customer care services. Our state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.
Requirements to be a Work from Home Customer Service Agent:
# Fluent in English
# Reliable
# Friendly (smiling voice)
# Mature
# Self-starter and disciplined; not easily distracted while working at home
# Professional phone presence
# Strong work ethic
# Self-motivated
# Ability to multitask (Talking to clients while toggling between multiple browser screens)
# Self-sufficient in solving problem with minimal assistance
# Ability to work unsupervised
# Flexible availability to meet client demands
# Must be willing to purchase a call center grade phone and headset
Job Duties and Expectations:
# Responds to customer inquiries regarding billing, and/or changes to account information taken via telephone.
# Utilizes computer/on-line guidelines in responding to customer inquiries.
# Informs customers about services available and assesses customer needs.
# Completes, processes, and maintains applicable paperwork and records.
# Gathers information, researches/resolves inquiries and logs customer calls.
# Handles disgruntled and dissatisfied customers in a courteous and professional manner.
# Strives to resolve customer issues on the first call without having to transfer callers.
# Follows escalation procedures as needed.