JobID: 3009-HJ192
Eldercare Advisor / Customer Service
Category: Administrative, Customer Service, Sales
Location: Home Based USA
Compensation: $8+/hr
The company’s founding principle is to provide personal and professional assistance to families in the search of eldercare options. Today the company employs over 450 employees in over 40 states across the country.
Part of achieving our mission, is to hire additional Eldercare Advisors to work with families. The position is an excellent blend of consultative sales, advising families who are in search of senior housing options for a loved one, relationship-building and community outreach.
Our ideal candidate is a self-motivated, detail-oriented, entrepreneurial individual. You must also be a caring and compassionate person with a desire to help people through stressful times during their search for eldercare. Additionally, you are comfortable working in a fast paced exclusively web-based environment where you are directly rewarded for your hard work. Senior care industry experience is preferred. Sales experience is essential.
Eldercare Advisor Position Description
The Eldercare Advisor position is structured as fifty percent outside sales (outreach sales calls and networking) and fifty percent insides sales. The inside sales component of the job is assisting families over the phone, by conducting a needs assessment, providing them with appropriate referrals to senior care options and helping them set up tours and move through the decision making process. The Eldercare Advisor then notifies each property or service provider and will follow up with the family and our partners until a decision is made. Advisors participate in invoice monitoring.
The service the Eldercare Advisors provides is free to families as APFM is reimbursed by our partners. Ninety-five percent of our inquiries are from adult children who are looking for senior care for their aging parents. Our Eldercare Advisors are the match-makers between families in need and the senior housing communities.
Primary Goals for Eldercare Advisors
* Become the elder care expert in their area by conducting weekly Partner Knowledge Visits.
* Pre-qualify and refer families to APFM senior housing partners.
* Meet monthly quota for move-ins.
* Generate half of own leads through professional referral development (outside sales calls).
* Conduct themselves with the highest ethics and integrity.


