JobID: 4001-HJ261

Qualifications
• Exceptional customer focus with an emphasis on enhancing the customer experience
• Good oral and written communication skills
• Ability to handle a high volume of phone calls in a structured environment
• Proficient in Windows-based computer skills
• Previous Call Center Experience required

Requirements
At Home Representatives are responsible for having access to the following minimum technical requirements for work in this position:
Minimum computer requirements:
• Desktop or Laptop PC (No Macintosh computers)
• 1GHz processor
• Windows XP or Vista operating system
• 1GB of RAM
• Sound card and speakers
• 15″ monitor
• Webcam with video conference software
• Windows Internet Explorer 7
• Java Runtime Environment 1.?4.?2
• Cisco VPN Client (software provided by teleNetwork) which does not run natively in any 64-bit environments
• Virus and spyware protection software and a working firewall (Windows firewall is fine)
• Additional software programs which may be required including Adobe Acrobat reader.?
• Minimum network requirements
• Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless.? A wireless network inside the home is allowed for the computer but not for the IP phone)
• Power over Ethernet switch or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.?4W IEEE 802.?3af device)
• You are responsible for maintaining a computer and network sufficient to provide an excellent customer experience equivalent to one that is provided normally within our call centers.

At Home Representatives must meet the following physical/logistical requirements for “at home” work in this position:
• Dedicated space with adequate work surface.
• Work area must be free from background noise and distractions
• Live in Texas

You will be sent equipment needed to fulfill your daily duties.
Equipment consists of a VoIP phone, headset, quick-connect cable, and software.
You will be fully responsible for this equipment.

You will be an on-call tech. When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed. If you fail to answer or deny the supervisor 4 times, you will be required to work in the office from that point forward.

You will be held to the same standards as in-house techs. You are expected to read and abide by the policy handbook. Any violations of company policies will result in the same actions as stated in the employee handbook.