JobID: 3010-HJ279

The Seasonal, Part Time Home Based Customer Service Representative will respond to inbound telephone inquiries and email requests from accountholders. Customer service representatives serve as the first contact with card holders. In this role you will assist customers with questions and issues regarding their accounts.

We are seeking experienced Customer Service Representatives for a Part-Time, Seasonal assignment. The hours that we have available are Monday through Friday, between 8am-8pm EST, between 15-30 hours per week. We have 5 day shifts and some 3 day shifts available.

The CS Home Reps must have a landline phone with an unlimited long distance plan. Customer Service Reps will be reimbursed $30.00 each month for unlimited long distance telephone service for all active home based customer service representatives.

Qualifications:

* 1 to 3 years experience in customer service and/or data entry experience required.
* Good listening skills required.
* Must have excellent oral and written communication skills.
* Must have a professional phone manner and ability to handle customer complaint calls.
* Previous experience working in a bank and/or call center is helpful.
* Bi-lingual/Spanish speaking a plus.

Technical Requirements:

* A reliable personal computer, a landline phone, and a headset
* Windows XP SP2 or higher Windows Vista and Windows 7 Home Premium or higher.
* Windows must be up to date with all security patches applicable to service pack level.
* Internet Explorer 7 or higher.
* Broadband internet access (Cable, DSL, or Verizon FIOS only).
* All agents will be required to install a VPN client provided.
* All agents will be required to install a computer configuration scanning client provided.
* Antivirus Software with current virus definitions, current Antivirus subscription, and regularly scheduled scans.
* Must have the ability to connect to your home router or modem with a network cable.

Other requirements:

* A quiet work area without background noise and interruptions (ex. pet noises and personal interruptions).
* Ability to be on the Internet and a landline phone call simultaneously.
* Ability to pass a credit and background check.
* Must be at least 18 years of age.
* Must have a High School diploma, GED or equivalent.
* Must be able to work at least 15 hours per week between the hours of 8am and 8pm EST.
* Must be eligible to work in the United States.

***Pay scale is between $10 and $12 to start